RETURN POLICY
RETURN POLICY
Return & Refund Policy
Thank you for shopping at TheeHempCo.com. Your satisfaction is our priority. Please review our Return & Refund Policy below, which is designed to provide clarity and maintain compliance with our payment processor and industry regulations.
Eligibility for Returns and Refunds
Due to the consumable nature of hemp-derived products and in compliance with federal health and safety regulations, we accept returns only for unopened, unused, and sealed items in their original packaging within 14 days of delivery.
To be eligible for a return:
The product must be unused, unopened, and in the same condition that you received it.
It must be in the original packaging.
You must provide a valid proof of purchase (receipt or order number).
Non-Returnable Items
We cannot accept returns or issue refunds for:
Any opened or used product.
Perishable or expired goods.
Gift cards.
Sale or clearance items (if marked as final sale).
Refunds
Once your return is received and inspected:
We will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original method of payment.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 72 hours of delivery at theehempcompany@gmail.com with:
Order number
Description of the issue
Photo(s) of the item and packaging
We will send a replacement or issue a refund at no additional cost if the claim is approved.
Return Process
To initiate a return, please email us at theehempcompany@gmail.com with the subject line “Return Request – Order #[Your Order Number]” and we will provide you with return instructions.
Please do not send your purchase back to us without contacting us first. Unauthorized returns will not be accepted.
Shipping Costs
Customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Original shipping charges are non-refundable.
Compliance Disclaimer
All products sold by Thee Hemp Co. are derived from legally compliant hemp and contain less than 0.3% Delta-9 THC as required by the 2018 Farm Bill. We do not make any medical claims, and our products are not intended to diagnose, treat, cure, or prevent any disease.
Customers are responsible for ensuring that hemp-derived products are legal in their jurisdiction before ordering. Thee Hemp Co. reserves the right to refuse returns or refunds if local laws are not followed.
Need Help?
For any questions or concerns regarding returns, please contact our support team:
theehempcompany@gmail.com
Return & Refund Policy
Thank you for shopping at TheeHempCo.com. Your satisfaction is our priority. Please review our Return & Refund Policy below, which is designed to provide clarity and maintain compliance with our payment processor and industry regulations.
Eligibility for Returns and Refunds
Due to the consumable nature of hemp-derived products and in compliance with federal health and safety regulations, we accept returns only for unopened, unused, and sealed items in their original packaging within 14 days of delivery.
To be eligible for a return:
The product must be unused, unopened, and in the same condition that you received it.
It must be in the original packaging.
You must provide a valid proof of purchase (receipt or order number).
Non-Returnable Items
We cannot accept returns or issue refunds for:
Any opened or used product.
Perishable or expired goods.
Gift cards.
Sale or clearance items (if marked as final sale).
Refunds
Once your return is received and inspected:
We will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original method of payment.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 72 hours of delivery at theehempcompany@gmail.com with:
Order number
Description of the issue
Photo(s) of the item and packaging
We will send a replacement or issue a refund at no additional cost if the claim is approved.
Return Process
To initiate a return, please email us at theehempcompany@gmail.com with the subject line “Return Request – Order #[Your Order Number]” and we will provide you with return instructions.
Please do not send your purchase back to us without contacting us first. Unauthorized returns will not be accepted.
Shipping Costs
Customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Original shipping charges are non-refundable.
Compliance Disclaimer
All products sold by Thee Hemp Co. are derived from legally compliant hemp and contain less than 0.3% Delta-9 THC as required by the 2018 Farm Bill. We do not make any medical claims, and our products are not intended to diagnose, treat, cure, or prevent any disease.
Customers are responsible for ensuring that hemp-derived products are legal in their jurisdiction before ordering. Thee Hemp Co. reserves the right to refuse returns or refunds if local laws are not followed.
Need Help?
For any questions or concerns regarding returns, please contact our support team:
theehempcompany@gmail.com
Return & Refund Policy
Thank you for shopping at TheeHempCo.com. Your satisfaction is our priority. Please review our Return & Refund Policy below, which is designed to provide clarity and maintain compliance with our payment processor and industry regulations.
Eligibility for Returns and Refunds
Due to the consumable nature of hemp-derived products and in compliance with federal health and safety regulations, we accept returns only for unopened, unused, and sealed items in their original packaging within 14 days of delivery.
To be eligible for a return:
The product must be unused, unopened, and in the same condition that you received it.
It must be in the original packaging.
You must provide a valid proof of purchase (receipt or order number).
Non-Returnable Items
We cannot accept returns or issue refunds for:
Any opened or used product.
Perishable or expired goods.
Gift cards.
Sale or clearance items (if marked as final sale).
Refunds
Once your return is received and inspected:
We will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original method of payment.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 72 hours of delivery at theehempcompany@gmail.com with:
Order number
Description of the issue
Photo(s) of the item and packaging
We will send a replacement or issue a refund at no additional cost if the claim is approved.
Return Process
To initiate a return, please email us at theehempcompany@gmail.com with the subject line “Return Request – Order #[Your Order Number]” and we will provide you with return instructions.
Please do not send your purchase back to us without contacting us first. Unauthorized returns will not be accepted.
Shipping Costs
Customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Original shipping charges are non-refundable.
Compliance Disclaimer
All products sold by Thee Hemp Co. are derived from legally compliant hemp and contain less than 0.3% Delta-9 THC as required by the 2018 Farm Bill. We do not make any medical claims, and our products are not intended to diagnose, treat, cure, or prevent any disease.
Customers are responsible for ensuring that hemp-derived products are legal in their jurisdiction before ordering. Thee Hemp Co. reserves the right to refuse returns or refunds if local laws are not followed.
Need Help?
For any questions or concerns regarding returns, please contact our support team:
theehempcompany@gmail.com
